document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); As an Amazon Associate I earn from qualifying purchases. If it still wont come off of BOOT then its likely the box needs to be swapped. When you finally have possession over the remote control to watch your favorite channels, those very channels missing would be the last thing you want. The second box activated but had trouble pairing the remote with my sound bar. Tap on the TV option at the bottom of the Overview menu. Software mg it means that the connection is not a live outlet or the coax is not connected to the coax 'in' connector. Required fields are marked *. On the second day of having this new box, Ive already had to Restart the box at least by following the troubleshooting prompts or by unplugging. In closing, if youre sick of dealing with problems we have a detailed guide on how to cancel cable and cut the cord. I know your responses are predetermined but you really think I wouldn't have tried all the before calling Cox? Should You Install the Latest Version of iOS 16? A subscription to any level of Cox Residential Internet service and Contour is required . However it might be permanent and the phone fails to load correctly until the problem causing it is solved. The box reboots to the language screen but does not respond to remote commands. Select from the below issues you are experiencing. Wait until the lights stop blinking. Save my name, email, and website in this browser for the next time I comment. Same problem the past month since I've returned to Comcast. if smaller, did you try power-unplug and reboot the DVR or xg2 Hub. Wed also suggest restarting your tablet or smartphone once you finish reinstalling the Contour app. Even with the latest and greatest equipment, Wi-Fi signals will still get weaker the farther you are from a router or if your signal has to pass through concrete or brick walls. adding MoCA in these powered splitters works by what is termed leakage. The reset will start automatically, and it may take up to 5 minutes for the process to finish. If the reset option does not solve your problem with the Cox Mini, you can also run a self-test on the device. Slideshows I left the Welcome Bienvenue screen up & by the time I finished reading everyone's comments, it connected all on it's own like magic. If you cant get your Cox Cable Box working even after trying out these troubleshooting tips, you can also contact Cox support. if so take just the set top box and power supply and swap for a new set top box. If you have your own router, your password and network name will typically be on the bottom of the device. Grand Master. The power port is connected to the power adaptor plugged into the wall and the cable from the demarcation is plugged into the port labeled in. You will see an additional charge for the box until the other is returned, but I'll monitor your account to make sure it's waived. Does your internet performance feel slower than normal? Unplug it and reboot the device. This guide goes over the most common Cox Cable problems and how to fix them yourself, instead of waiting around for a repair tech to show up when youre not home. (why you have internet). 2010-2023 CableTV. In this case, wed recommend giving Cox customer service a call. Unplug the power to your modem (most have phone and internet in one) for over a minute, and unplug the power to your phone too. Technology, Apple Contour record 6 DVR stuck in welcome screen, TV Forum requires membership for participation - click to join. Set it to Full. The set-top box will reboot automatically. I just sent the first old box back. LOL, not a stupid question. See also: Cox Overview | Cox TV | Cox Channel Lineup | Cox Bundles | Cox Customer Service. Stay safe. Bienvenue." fc-falcon">cox contour box stuck on welcome screen. You can reset your Cox cable box on the Cox website or by using the Cox mobile app. Connect the Ethernet cables as well. And if youre using your own wireless router and not their combined units, theyll blame that too. Wed suggest trying additional steps in this guide to find the culprit in your home internet setup. For Cox gateway owners, follow our guide below to reset the device. So I reset the brightness to the highest setting of 3 put is still hardly visible. The Contour or MiniBox receiver has a frozen screen or is missing guide information. I'm wondering if there is anything else I can do on my end to help troubleshoot earlier. Make sure you pay attention to what time of day the internet slows down, as there might be a pattern. Its around 100 channels total and not all those HBO or premium channels from the living room. I've checked all the connections, and they're fine. Make sure that youre using an HDMI cable to connect your TV and cable box. Go on and create your Xfinity ID here. I had requested an experienced tech this time because the first two were nowhere near as knowledgeable. I reset and since than it has been stuck on the "welcome. After the registration process, you can hit Complete Registration and log in to your account. UPATE: Speed test reports 167 Up and 12 down. Thanks for any ideas. Screen. Finally, they said they would send me a new DVR (after a 6.99 monthly charge sign-up that they promised would be refunded). Using the Contour Settings Menu. No joy. Bienvenue" loop. Share or Print This Article. For more information, please see our Have you found a solution. Cox Mini box problems range from missing channels to activation failed or is taking too long. Double-check the main cable in your living room and that its working fine, then try again. After signing in to your account, you can locate the option My Services in there. By paying an additional fee, you can contact the Xfinity team to order a new unit, clear your doubts or schedule the installation of your device. Are performance problems making you frustrated enough to put a pox on your Cox internet or TV service? The reset process will be finished when the gateways front panel flashes off and on. Sometimes Cox cable and phone use the same modem. You can try restarting it and see if that fixes the issue. Your email address will not be published. RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Once youve checked all your connections, you might suspect that its your Xfinity Cable Box thats not working quite right. Cox advised me I could swap it at a store or have a tech come out. The end result was that they sent me a third box and it worked perfectly. If youre like me, you probably have a Cox home phone too. Contours parental control features ensure that your kids wont stumble onto the wrong parts of the app. I've unplugged and reconnected all of the plugs/cables multiple times, and I've tried to refresh/reset the box via the website. The network would now be re-established. You can simply unplug the cable from the back of your cable box, thereby cutting off the power source. Cox Technology Persons tell me all is good with cables connections & signals. Bienvenido. It's supposed to be 300 up, but I'm on my own WiFi so the up speed may be limited. Once you call Cox the first step theyll have you perform for ANY problem is resetting the router, modem, cable box, etc. Does it work if you take the dvr to where one of the smaller boxes are? I tried calling a customer support number, but everything is automated and you can't speak to an actual person. So, restart the router or modem, or both. Mobile How do I contact and speak with someone live? Press the Contour button and scroll till the settings option is highlighted, and click OK. Then, from Preferences, select the General option, and you can scroll till you see the Daily Update Time section. Click. Hi @valkaz, Is the box still frozen? You might want to get a replacement unit if your cable box is causing the problem. Once they do that, Internet service is restored. I went through THREE sets of Comcast boxes before they forced me to upgrade to X1 to fix it . I work with communications and computer networks and as you know, it happens. Has done this since 9am. Outages can be caused by bad weather or Cox technicians that are working in your area. Here's what you'll need to do if you're having problems with the app. Check if the outlet that youre using is working. There are two ways to do this: Press and hold the Power button for around 10 seconds. If youre using Coxs Panoramic Wi-Fi Gateway, you can find the password in your manual, at Coxs Wi-Fi website, or on the Panoramic Wi-Fi mobile app (available at the App Store and Google Play Store). I just did that today as it was connected to one of the TV ports. Bienvenido. You can also connect devices to the internet with an Ethernet cable for a more reliable internet connection. another box replacement I'm sure. Alternatively, on your TV, go to channel 1995 and follow the instructions that come up on your screen to order a new cable box. I also had my landline stop working. By rebooting your modem, youll force the device to make a fresh internet connection and flush out potential internet problems. If you see black, blue, fuzzy or a tiled screen, a cable might be loose somewhere. It is working, but it keeps freezing now, they said it is the cabling coming into my unit. Click on, There will be two options: System Refresh and. Dont use the old white coax cables in your house. He said when you order your equipment online, that it is supposed to trigger a request for a tech to install a Moca POE filteron the line coming into your house. Samsung Galaxy Android 13 Update Info (2023), How to Fix iPhone 14 Battery Life Problems, How to Fix iPhone 14 Performance Problems, 7 Common Cox Cable Problems & How to Fix Them, 9 Things to Do Before Installing macOS Ventura 13.2.1, 3 Reasons to Wait for the iPhone 16 & 4 Reasons Not To, 4 Reasons Not to Install macOS Ventura 13.2.1 & 11 Reasons You Should, 3 Reasons to Wait for the iPad Mini 7 & 4 Reasons Not To, How to Cut the Cord, Ditch Cable & Save Money, Unplug the modem from the power cord (Keep unplugged for over a minute), Keep it unplugged for 1-minute, or even 5 minutes, After a few minutes return thepower and plug it back in, It should start up and most problems will be gone, Some even have a reset button, if so, push it. Setting up your Cox Contour 2 TV box. Its nice to have all your streaming services in one place, ready to watch. Killing your internet during a gaming session, crash while you work from home, or dying in the middle of your favorite TV show. Check out Contours App Store and Google Play Store pages to ensure your version of the app is up to date. Some Cox users will not have the Cox cable box, and as a substitute to that, they will have the Cox Mini box. But unfortunately you usually will be stuck back in the Welcome. It seemed to work and I have not had an issue with my TV box since. Otherwise, reach out to Cox for help. Culprit in your living room and that its your Xfinity cable box on the TV at... Of the plugs/cables multiple times, and i 've unplugged and reconnected all the. In these powered splitters works by what is termed leakage Cox gateway owners, follow our guide to! Black, blue, fuzzy or a tiled screen, a cable might be loose.! Membership for participation - click to join 've checked all the before calling Cox as there might be a.... Total and not their combined units, theyll blame that too caused by bad or... For around 10 seconds and Google Play Store pages to ensure your Version of Overview. 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